Ravings of a Mad Printer…..Dealing with Illness in the Workplace
By: John Sarantakos, February 2017
This is an incredibly difficult topic to discuss and deal with inside your workplace. Let’s face it, people get sick and I’m not just talking about the flu. Real life, down and dirty, crappy kind of sick. Whether it is an employee, one of their family members or even yourself. It happens. The ripples created will affect everyone within your work group.
If you have been a manager for any length of time, you have probably had to deal with this exact situation. It is personal and upsetting. Yet we must actively make decisions and take actions that will lead the “business” forward, while not marginalizing or minimizing the personal aspect. Compassion has to be the center piece. But what happens when we must choose a direction that is contrary to a person that is suffering? A perfect example would be a staff member that has been on FLMA for the allotted 12 weeks. They perform a critical job and their absence has put a huge stress on the operation. Overtime and missed deadlines are just a few of the issues. So, do you exercise your rights as an employer and fill the position? Do you limp along and hope the person returns soon? What if that person is you?
I have been diagnosed with prostate cancer. Stage one, very treatable. Will it kill me? No, but only because I’m too damn mean. Can it be deadly? Sure it can. Does every man that has ever lived have or will have prostate cancer? Yes, it is just that most don’t know it and almost all die of something else before it ever shows up on a test. My doctor told me that if men lived to be 150, we would all eventually develop this type of cancer. This statement is not to minimize the disease because it can be deadly if left unchecked.
I am telling you this not because I want sympathy. Although I will readily accept any prayers directed my direction. I wanted to emphasis a point; anyone’s life can change in an instant. Even your own and how will you “manage” it?
There is no prescribed method or set of rules to follow. Each person must look deeply into themselves and choose a course of action that they can live with and still allow the work to continue. The reality is that sometime the two don’t mesh. Difficult decisions wouldn’t be called difficult if they were easy.
Whether your work group is five or fifty strong, long term illnesses have an impact. At some point the “whole” begins to suffer and while it sounds heartless, you have to do what is best for your company and your employees. Can one person becoming ill jeopardize your operation? Maybe and maybe not. Everyone has a different situation. The only truth is that you can’t plan for anything like this.
That, my friends, is called management.
Postscript: As of May 4th I have completed my treatment. After 44 sessions and 3000 driving miles, I can rest easy and not worry, at least about this type of cancer. I want to thank my wonderful staff for handling my absences flawlessly and the administration for their complete support. I want to especially thank my family and the special people at ProCure Oklahoma City for their caring and supportive treatment. I had the opportunity to meet many people from around the world and several young children that were facing much worse situations than myself. These kids are the real hero’s in my book. All the folks had a special story to tell. Knowing that you are not making a fresh path, but walking one that many others have taken is very comforting.
Make a Positive Difference One day a man was walking along the beach, when he noticed a boy hurriedly picking up and gently throwing things into the ocean. Approaching the boy, he asked, “Young man, what are you doing?” The boy replied, “Throwing starfish back into the ocean. The surf is up and the tide is going out. If I don’t throw them back, they’ll die.” The man laughed to himself and said, “Don’t you realize there are miles and miles of beach and hundreds of starfish? You can’t make any difference!” After listening politely, the boy bent down, picked up another starfish, and threw it into the surf. Then, smiling at the man, he said, “I made a difference to that one.” -Story by Loren Eiseley Do something to make a difference in someone’s life. Sometimes we think we are too insignificant to make a difference. This couldn’t be further from the truth. The Dalai Lama said, “If you think you are too small to make a difference, try sleeping with a mosquito”. It doesn’t have to be something huge and time-consuming. It can be eye contact, a smile, a compliment, or a handwritten note. These little things make people feel like they matter. You can change a small part of someone’s world. Most times, we just need to care and be there, when it matters most. Be positive; it creates a ripple effect in the world. Believe it or not, your positive attitude can change others around you. Sometimes in big ways, that you might never fully realize. Drew Dudley, speaker for Ted Talk’s, Everyday Leadership, refers to small random acts of kindness as “lollipop moments”. Hear Drew share his humorous example of the ripple effect is this short video. https://youtu.be/JRunpYSYLC0 Big problem? Think small. Martin Luther King Jr. said, “If I cannot do great things, I can do small things in a great way”. Maybe we think certain problems in the world are too overwhelming, like tackling world hunger. In this case, break this down into a smaller pieces, so we can easily get involved to make a difference. Make a donation to a world hunger organization, donate food or volunteer to serve meals at a local homeless shelter. These small actions are helping to tackle world hunger. Plus we receive the added bonus of knowing we’re contributing to something good in the world. We rise by lifting others. Positive service with good intentions will return positive karma in your own life. What are you passionate about? What small things can you start doing to make a difference in someone’s life today? Shana Farrell Shana Farrell has been with Fox Valley Technical College, Wisconsin for more than 21 years in numerous leadership positions including Business and Industry Services, Printing Services, Distance Learning, Adjunct Instructor for FVTC and Silver Lake College, and is currently a Project Manager within the Center for Instructional Excellence. For many years, Shana was actively involved as an IPMA member in her role as Manager of Printing Services; FVTC continues its membership today. Her professional experience includes management development, training coordination, marketing, advertising, fundraising, event coordination and sales. Shana holds a Bachelor of Arts Degree in Professional Communication from Alverno College, Milwaukee and a Master of Science Degree in Management and Organizational Behavior from...read more
IPMA 2019 “Be a Front Runner” Educational Conference June 2-6, 2019 The Galt House Hotel Louisville, KY The Largest In-Plant Event for all Sectors of the In-Plant Industry! IPMA invites you to the 2019 Annual Conference for in-plant print and mail professionals June 2-6, 2019 in Louisville, KY Industry Keynotes Sessions from top In-Plant Professional Educational tracks for specific industry segments Vendor Fair Awards IPMA’s certification Program Networking In-Plant Shop Tour Fun Run/Walk and MORE! Hotel: Who attends? Those attending are typically the primary managers of their in-house printing and mailing operations. They are responsible for making decisions regarding the selection of print/mail equipment, print supplies and software for their parent organizations. Past attendees have indicated that IPMA’s annual conference is often the only annual conference that they attend. They rely heavily on the information gathered at our event to make their year-long purchasing decisions. As the only professional association exclusively for all segments of in-plant printers and mailers, IPMA has over 600 members nationwide. IPMA members manage in-house operations ranging in size from over 100 employees to smaller shops with two to three people. While some of our members manage just one centralized print/copy/mail center, many manage facilities in several locations. Nearly 30% of our membership attends IPMA’s national...read more
BOYS TOWN BEACON (IPMA received permission to post) Print Shop Manager Celebrates 20 Years as Certified Graphic Communications Manager 4/17/2018 Doug Larsen has always had a passion for paper. With a keen attention for detail, he studies the smallest details of envelope textures, can decipher between multiple fonts and typefaces, and can tell you the weight of a postcard just by holding it in his hands. “I believe in the power of printed communication,” said Larsen, who has managed Boys Town’s Print Shop for 23 years and counting. “Since the early cave drawings, people have been able to communicate ideas, thoughts and concepts through graphics.” Larsen began his Boys Town career in 1995 and three years later, in 1998, he was encouraged by his boss at the time to earn his certification as a Graphic Communications Manager from the In-Plant Printing and Mailing Association (IPMA). After hours of studying and a four-hour test, Larsen officially became a Certified Graphic Communications Manager (CGCM). Since 1998, Larsen has continually kept up his certification by recertifying every five years. Recertification as a CGCM can include a mixture of educational programs and courses, membership in a professional association devoted to the fields of management or graphic communication, attendance at the IPMA annual conference, published articles, exam proctoring, voluntary leadership, and/or professional speeches and instruction. Now in his 20th year as a CGCM, Larsen is only one of 400 men and women in the corporate publishing profession to hold this certification. “By taking the CGCM test, I have met plenty of very experienced graphic communication managers and learned lots of tips and tricks of the trade from them,” said Larsen. “But, it was the concentrated study of books and articles in areas of printing and management that I wouldn’t have ordinarily delved into without going through the certification process.” In a fast-paced and rapidly changing industry, no day is ever the same at the Boys Town Print Shop, and as a CGCM, Larsen is able to solve problems quickly and provide the best customer service to his clientele. “My title has been Print Shop Manager for 23 years, but the job has evolved from solving printing press problems to solving digital publishing problems,” said Larsen. “We have great customers who are both reasonable and intelligent.” While Larsen enjoys working with his customers, being able to see the work Boys Town does firsthand is something he enjoys witnessing in his line of work. “I know of no other place that perpetually provides healing and hope for children and families. I have seen it firsthand through the students that have worked here in the Print Shop. Their growth in their social skills is visible during their stay at Boys Town. I think it is fun to be part of the ‘miracle-making’ here at Boys Town.” Having been in this industry for more than 20 years, Larsen also knows that without teamwork and collaboration, no work in the Print Shop would be able to get done right or efficiently. “I would like to send praise to the Boys Town Print Shop staff who I work with daily, to our customers and to other who support the Print Shop with outstanding equipment, software and a pioneering spirit when we attempt something new.” (Posted 6/22/18 with permission of the...read more
Of the three work sessions I attended last Tuesday at the National Postal Forum in San Antonio, TX, How to Outsource Print and Mail Operations drew the most attendees. Tina Dickens, Agency Mail Manager and Scott Mastie from Ricoh drew approximately 45 folks. When asked how many were outsourcing part or all of their print and or mail operations, nearly all the attendees raised their hands. Of those who didn’t raise their hand and hadn’t outsourced, most indicated they were considering the option. This response was unexpected. I was expecting the majority to indicate they were considering the option and wondered if they were already outsourcing, why attend a “how to” session? While not emphasized, I found it refreshing to hear Scott caution the audience they should think hard about outsourcing if they are just “getting rid of a problem or trying to save money”. Scott made it clear that any email address ending in .com is a money-making organization. A video highlighting the Jackson 5 singing “ABC” suggested outsourcing is an easy option (as 1, 2, 3) for decision makers. Contract management, in many cases, is as easy as putting a contract in place. However, neither presenter emphasized the need for the vendor relationship to be managed. They did say it is important to have someone in the organization with mail expertise. They referred to this person as the mailing SME, Subject Matter Expert. Presumably, it is your mail expert who can hold vendors accountable using Key Performance Indicators included in your contact. The suggestion that outsourcing can preserve or even enhance the relationship between your organization and the USPS was lost on me. As a mailer, you are a customer of the USPS. You can join the local PCC chapter to network and strengthen relationships but you don’t need to outsource your services to get better service from the USPS. Outsourcing can be, but isn’t always, a good option. To use the presenter’s words, “If you don’t know what you don’t know,” you won’t know any more if you don’t have a SME. This is an excellent contract to hold the vendor accountable. I might have hoped that the presenters suggested independent consultants advise clients on a course of action rather than suggesting that a vendor has all the answers. A consultant, without bias, would uncover if you could save money. Outsourcing or improvements can be made, no matter the size of your service group. For those moving forward with outsourcing, Ms. Dickens suggested the U.S. Government Publishing Office, GPO, can help write and select a vendor for mailing services. One final note, despite the billing in the program guide, neither presenter discussed outsourcing print. Richard Beto, Director – The University of Texas at Austin Richard Beto is Director of Document Solutions for The University of Texas at Austin. He has held his position since May, 2004. He currently manages more than $9 million operating budget and works with 50 employees while providing offset and digital printing, as well as mail services to UT and Texas state agencies. Prior to arriving in Austin, he had served his alma mater, West Virginia University, for 24 years. His last role there was Director of Printing Services. He holds a BS degree in Journalism and Masters Degree in Public Administration....read more
There is an old Cherokee legend about a grandfather teaching his grandson an important life lesson. The grandfather explains to the young boy that we all have a battle going on inside of us. He said, “My son, the battle is between two ‘wolves’ that live inside us all. The black wolf is evil. It is anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority and ego. The white wolf is good. It is joy, peace, love, hope, serenity, humility, kindness, benevolence, empathy, generosity, truth, compassion and faith.” The grandson thought about it for a minute and then asked his grandfather: “Which wolf wins?” The old Cherokee replied simply, “The one you feed.” According to author, speaker and entrepreneur Mike Dooley, Thoughts become things. Your mind can be your friend or your worst enemy. Believe it or not, thoughts from our past have formed who we’ve become and our current life circumstances. We are always consciously or subconsciously thinking about something to the tune of 60,000 thoughts a day. The problem is that we usually think more about the things we don’t want than the things we do want. According to the law of attraction, we get what we think about most. Because you’re creating the future now, only the present is important. By choosing a happy and positive state of mind right now, you’re creating a happy and positive future. You can attract whatever you want in your life: happiness, wealth, health, love and great relationships. This doesn’t mean that it’s not without effort on our part, but it does mean that positive thoughts and focus along with action steps play a big part in the achievement of our goals and dreams. The Power of Positive Thinking, is a timeless book by Norman Vincent Peale that explores key traits for maximum positivity. First and foremost, believe in yourself and in everything you do. Realize how powerful you are. If you know your purpose, and why you’re here, you’ll find the determination to fulfill that purpose. Establish personal goals, and strategies to achieve them, and revisit them on a regular basis. Ultimately, it’s our daily habits and choices that determine the success of our goals. Realize that worrying is a negative waste of time that robs us of our peace in the present moment. Look for ways to improve your personal and professional relationships. Take command of circumstances within your control. Practice self-compassion. Learn to let go of negativity. Be kind to yourself and forgive yourself for past and present choices and mistakes. Have an attitude of gratitude. Gratitude shifts your mindset in a positive direction and creates solutions by taking you out of problem and complaining mode into a better outcome mindset. Gratitude is contagious – we’re all drawn to positive energy. Gratitude starts with each of one of us. Create a daily habit of starting and ending your days in a grateful way by keeping a journal or using an app to remind yourself on a daily basis of the many small and positive things that are easily overlooked throughout our days. Collectively, we can be the change that makes a positive impact in our world. When a negative thought enters your mind, the first step is to be aware of...read more
Membership in IPMA has been the most valuable tool for me as manager of the City of Denton’s in-plant. I have been employed with the City of Denton for over 21 years. I have been manager of the print shop for 18 years. When the City first contemplated the idea of an internal print shop, we (myself and my then manager) went on a site visit to the internal shop for the City of Fort Worth. After the tour, the manager there gave us a copy of In-Print Graphics (It may have been called In-Plant Graphics back then.) and information on IPMA. She told us that it was a really good resource for her. I researched the organization, signed up, and it has been the best resource for our shop. The annual conference offers the opportunity to network with professionals in like industries with like needs, interests, and issues. The website allows access to sample RFPs, job descriptions, forms, just about anything you would need to operate a shop. Every year that I have had the opportunity to attend a conference, I always learn something new and/or valuable to my organization. I’ve learned about software and other items just in random conversations. At one conference, we were discussing Acrobat and a fellow member told me about a plug-in to Acrobat called QuiteImposing. We purchased the plug-in and have been using it for years now. I don’t think I would have heard about that plug-in without being amongst those peers. I even convinces a former director over the print shop to attend. She had limited knowledge of an in-plant and she was very pleased with the information she received and was very supportive of the in-plant and IPMA after attending the conference. If your organization is considering an in-house print shop or already have one, IPMA is what you need to help build it and/or keep it strong and thriving. Thanks Tonya Demerson City of Denton Tonya Demerson began her career with the City of Denton in November of 1996 and has been serving as manager of the Reprographics division since October of 2000. As the manager, she was responsible for managing, planning, budgeting, developing, and coordinating the services and activities of the Reprographics division which included marketing, printing, imaging, copier fleet management, and graphic design. Tonya obtained her bachelor of science in business marketing from the University of Phoenix in July of 2007. Tonya has been an active member of IPMA for a number of years. The City of Denton Reprographics division received In-Print awards in 2003 and 2005, and received the Promotional Excellence Award in 2005. Tonya has also been the recipient of the Brahney Scholarship. Outside of professional interests, she enjoys spending time with family and friends and participating in community, church, civic activities, and is an active member of Delta Sigma Theta Sorority, Inc. Denton County Alumnae...read more
Kearney (MO)—The In-Plant Printing and Mailing Association (IPMA) is pleased to announce the 2018 winners of the IPMA Awards. The award winners will be honored at the annual conference, June 10-14, 2018, in Costa Mesa, CA. Print Center of the Year—Bloomberg Ink Mail Center of the Year—State of Colorado Print Innovation Award—Pennsylvania State University Organizational Impact Award—Messiah College In-house Promotional Excellence Award—Connecticut College Congratulations to all the award winners, along with all those who entered the competition. Print Center of the Year Award Purpose: To recognize a corporate publishing operation that excels in efficient management practices in furthering the objectives of the parent company. While contributions of individual managers are important, this award judges and recognizes the efforts of the entire in-house staff. Mail Center of the Year Award Purpose: To recognize an entire corporate mail center for outstanding improvements to processes and procedures related to mail and mail handling. Print Innovation Award Purpose: To recognize an organization that has shown creative and innovative ways to improve a process or business model unique to its organization. This may be technology, customer or process driven. Organizational Impact Award Purpose: To recognize a corporate print/mail center for outstanding contributions related to non-production activities within the parent organization. In-House Promotional Excellence Award Purpose: To recognize excellence in promotional vehicles and/or campaigns developed by and used to promote an in-house corporate publishing facility. For complete listing of IPMA Award past winners by category click here. IPMA is the largest association of in-plant printing and mailing professionals. We boast 700 members in all segments—higher education, K-12, government, manufacturing, finance, insurance, faith-based, corporate and health care. Our members are both national and international. IPMA offers its members: A competitive-free environment to exchange ideas and offer solutions Access to the largest concentration of best-in-class managers and industry experts Professional resources that speak directly to an in-plant’s needs Outstanding educational programs with an in-house perspective. IPMA members can download each of the winning entries in the IPMA Community – Members Only Resources library. Located in the IPMA Awards Folder. Please visit www.ipma.org for more information. IPMA would like to thank Rochester Software Associates for sponsoring the IPMA Awards....read more
You are the Author of Your Life Story Just like the printing and mailing industry, our lives continue to change and evolve as new chapters begin. Sometimes when we least expect it, old chapters appear in new ways because of connections with others, shipping us to new opportunities to work with old friends. I’m grateful for life’s gift to reconnect with IPMA professionals again, to offer webinars and monthly blogs to share perspectives and helpful ideas about life matters. I’ll share life-related resources with you and I encourage members to share ideas with me about future topics that you think will be relevant and helpful. First, I’d like to share part of my life story; what it’s taught me and how I started using my restorative strength to inspire and help others, especially the most vulnerable, as part of my life purpose. Years ago, my main focus was on my own life and needs, which meant taking care of my family and pursuing a rewarding career. Within a year, I experienced the loss of both parents, followed by a messy family estate. Just when I thought things were improving, my reality and life unraveled even further with more significant life changes. This chain of events turned into a storm that included grief and pain that I never knew was humanly possible. My faith and my belief in a higher purpose were the threads that pulled me through that storm. Afterwards, I realized that I was changing in many wonderful ways. There’s a quote by Haruki Murakimi, “Once the storm is over…You won’t be the same person who walked in.” Read entire blog here Shana Farrell has been with Fox Valley Technical College, Wisconsin for more than 21 years in numerous leadership positions including Business and Industry Services, Printing Services, Distance Learning, Adjunct Instructor for FVTC and Silver Lake College, and is currently a Project Manager within the Center for Instructional Excellence. For many years, Shana was actively involved as an IPMA member in her role as Manager of Printing Services; FVTC continues its membership today. Her professional experience includes management development, training coordination, marketing, advertising, fundraising, event coordination and sales. Shana holds a Bachelor of Arts Degree in Professional Communication from Alverno College, Milwaukee and a Master of Science Degree in Management and Organizational Behavior from Silver Lake College, Manitowoc. Shana has extensive leadership experience as a graduate of Leadership Fox Cities, the Wisconsin Technical College System Leadership Development Institute (WLDI) and FVTC’s LEAD Academy. She has been a Junior Achievement volunteer and is currently a Court Appointed Special Advocate (CASA) for Outagamie County helping children who are abused or neglected. Shana’s newest role is as a Life Coach facilitator trained through the Life Design Center at the University of North Carolina at...read more
Just because February has been designated IPMA In-Plant Awareness Month doesn’t mean the promotion of your in-plant should be limited to just one month of the year. The State of Oregon Printing division, Publishing & Distribution, welcomed a group from the Western Association of University and College Mailers (WAUCM) annual conference, March 14th-16th, 2018 held at Oregon State University in Corvallis Oregon. The group toured the facility and had a chance to talk shop with P&D staff. “It is one thing to have tours for our customers and another to have your peers tour the operation. Everyone on the tour has a deep appreciation for what we all do as In-Plants.” Tim Hendrix, State...read more
Please scroll to end of winners to see special offer to all 2018 In-Print Awards winners COMPANY CATEGORY AWARD Bates College BOOKLETS – Non offset BRONZE Bloomberg POCKET FOLDERS – Offset GOLD Bloomberg ANNUAL REPORTS – Non offset GOLD Bloomberg SPECIAL PROJECTS – Non offset GOLD Bloomberg BOOKLETS – Non offset SILVER Bloomberg GREETING CARDS/PROGRAMS – Non offset JUDGES RECOGNITION Central Michigan University SPECIAL PROJECTS– Offset GOLD Church of Scientology International BOOKLETS– Offset GOLD Church of Scientology International DIRECT MAIL– Offset GOLD Church of Scientology International COMBINED OFFSET/NON-OFFSET GOLD Church of Scientology International MAGAZINES– Offset BRONZE Church of Scientology International CATALOGS– Offset JUDGES RECOGNITION Church of Scientology International FLYERS/POSTERS– Offset JUDGES RECOGNITION Contra Costa County Ctr Svcs BOOKLETS – Non offset GOLD Dallas Fort Worth International Airport 10 EMPLOYEES OR FEWER – BOOKLETS – Non offset GOLD Dallas Fort Worth International Airport 10 EMPLOYEES OR FEWER – BROCHURES – Non offset SILVER Dallas Fort Worth International Airport 10 EMPLOYEES OR FEWER– FLYERS – Non offset BRONZE DMBA STATIONERY – Non offset GOLD Excellus BlueCross BlueShield CALENDARS – Non offset GOLD Excellus BlueCross BlueShield FLYERS – Non offset BRONZE Excellus BlueCross BlueShield SPECIAL PROJECTS– Non offset BRONZE Florida Blue 10 EMPLOYEES OR FEWER – BOOKLETS – Non offset BRONZE Florida Blue 10 EMPLOYEES OR FEWER – BOOKLETS – Non offset BRONZE Fox Valley Technical College 10 EMPLOYEES OR FEWER – BOOKLETS – Non offset SILVER Kohler Company 10 EMPLOYEES OR FEWER – BROCHURES – Non offset GOLD Kohler Company CATALOGS – Non offset GOLD Kohler Company POSTERS – Non offset GOLD Kohler Company 10 EMPLOYEES OR FEWER – BROCHURES – Non offset BRONZE Messiah College Press FLYERS – Non offset GOLD Michigan Farm Bureau DIRECT MAIL – Non offset GOLD Michigan Farm Bureau VDP/CROSS-MEDIA PROJECT SILVER Modern Woodmen of America CALENDARS– Offset GOLD Penn State SPECIAL PROJECTS – Non offset SILVER NORCAL Group Insurance GREETING CARDS/PROGRAMS – Non offset GOLD NORCAL Group Insurance 10 EMPLOYEES OR FEWER– FLYERS – Non offset SILVER Oregon State University Printing and Mailing ANNUAL REPORTS – Non offset SILVER Oregon State University Printing and Mailing ANNUAL REPORTS – Non offset BRONZE Oregon State University Printing and Mailing SPECIAL PROJECTS – Non offset BRONZE University of Oklahoma CATALOGS– Offset GOLD University of Oklahoma SPECIAL PROJECTS – Offset SILVER University of Oklahoma STATIONERY – Non offset SILVER University of Oklahoma CROSS-MEDIA PROJECT SILVER University of Oklahoma BROCHURES – Non offset BRONZE University of Oklahoma BROCHURES – Non offset BRONZE University of Oklahoma GREETING CARDS/PROGRAMS – Non offset BRONZE University of Oklahoma MAGAZINES– Offset JUDGES RECOGNITION Pueblo City Schools 10 EMPLOYEES OR FEWER– FLYERS – Non offset GOLD State of Colorado Central Service IDS CALENDARS – Non offset SILVER Texas Tech University Health Sciences Center BOOKLETS – Non offset) JUDGES RECOGNITION The University of Texas at Austin, Document Solutions NEWSLETTERS– Offset GOLD The University of Texas at Austin, Document Solutions MAGAZINES– Offset GOLD The University of Texas at Austin, Document Solutions FLYERS/POSTERS– Offset GOLD The University of Texas at Austin, Document Solutions GREETING CARDS/PROGRAMS– Offset GOLD The University of Texas at Austin, Document Solutions MAGAZINES– Offset SILVER The University of Texas at Austin, Document Solutions CATALOGS– Offset SILVER The University of Texas at Austin, Document Solutions POCKET FOLDERS– Offset SILVER The University of Texas at Austin, Document Solutions...read more