Susan Cotter brings over 20 years of experience in consulting in the business communications and business process outsourcing industries to Madison Advisors. Susan is well-versed in customizing solutions for business process re-engineering and the outsourcing of business-critical back office functions including inbound document processing and outbound communications using technology to achieve automation. As part of Madison Advisors, Susan coordinates multiple phases of execution with both the client and the end customer.
Prior to Madison Advisors, Susan worked as a Client Solutions Executive for EDM Americas for six years, where she oversaw new business development and project management within existing key accounts by driving business process reengineering and developing ROI’s for outsourced document management services for inbound document processing and outbound print and electronic distribution within the financial, insurance and higher education industries. Susan also previously served as Vice President of Active Data Services, and was Client Services Manager for Lason Systems Inc.
Susan holds a B.S in Business Administration from the University of North Carolina, Chapel Hill, NC.
Sessions
Digital Transformation Using Customer Communications Delivery Hub With Inkjet Technologies
“The New Customer Communications Delivery Hub, Powered by Inkjet Technology,” will discuss optimizing digital transformation with the latest customer communications management (CCM) tools, advanced workflow management software like Canon’s PRISMA technology, and leading-edge document delivery systems. Cotter and Fonner will share with attendees the latest best practices on transforming print operations into a dynamic full-service CCM.