Recently, I was working with a client to draft a service level agreement (SLA). Under the SLA, the
How to Be Heard By Mark M. Fallon
"Quiet is the new loud." – Patrick Stump On our walks through the neighborhood, my wife and I
Time to Change the Station By Mark M. Fallon
"Music washes away from the soul the dust of everyday life." – Berthold Auerbach When I'm