“Improvement usually means doing something that we have never done before.” – Shigeo Shingo Fall
It Must Be True… By Mark M. Fallon
Recently, I was working with a client to draft a service level agreement (SLA). Under the SLA, the
Leaders driving operational excellence Part 1 By Lois Ritarossi
“Only three things happen naturally in organizations: friction, confusion, and underperformance.
How to Be Heard By Mark M. Fallon
"Quiet is the new loud." – Patrick Stump On our walks through the neighborhood, my wife and I
Crossroads…move forward or go backward…your choice by John Yerger
Before we get too far down the road, I want to remind you that each of you are leaders, and, as
Five Phrases That Appear to Be Nice, But Really Are Not By Sarita Maybin
These five phrases appear to be nice, but really are not. They can be passive aggressive and should
Where’s the “Labor” by John Yerger
Paraphrasing Wendy’s Clara, “Where’s the Labor”, that is the million dollar question that we in the
A Nod to the Naysayer By Sarita Maybin
“We already tried that.” “That won’t work.” “That will never happen here.” Nothing will ever
Tilting at Windmills by John Yerger
There comes a time, season for everything. So in a sense I believe it is our season, our opportunity